Privacy Policy

Privacy Policy — Pro Camera

Effective Date: 07/05/2025
At Pro Camera, we value your trust and are committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, store, and protect your personal data when you interact with us in-store, via phone or WhatsApp, or through our website and social media platforms. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of personal data depending on how you engage with us.

a. Personal Information

When you make a purchase or contact us, we may collect:

1. Full name
2. Email address
3. Phone number (mobile and WhatsApp)
4. Shipping and billing address
5. CNIC (in case of certain product registrations or warranties)
6. Payment details (processed securely via third-party services)

b. Device & Browsing Information

When you visit our website, we may collect:

1. IP address
2. Browser type and version
3. Device type (e.g., mobile, desktop)
4. Pages visited and time spent on the site
5. Referral source (how you landed on our website)

c. Communication History

We keep a record of communication, including:

1. WhatsApp chats (for support and order updates)
2. Phone call logs (date and nature of inquiry)
3. Instagram/Facebook messages

2. How We Use Your Information

We use the information collected to provide the best service to our customers:

• Order Fulfillment: To process, confirm, and deliver your order
• Customer Support: To respond to inquiries, complaints, or after-sales support
• Marketing & Promotions: To inform you about new products, sales, or restocks (only if you opt-in)
• Website Improvement: To analyze trends and improve site functionality and user experience
• Security & Fraud Prevention: To monitor and prevent unauthorized activity or transactions

3. Data Storage and Protection

We take your privacy seriously and implement the following security practices:

• Your personal data is stored on secure systems with limited access.
• Payment details are not stored on our servers and are processed using trusted third-party payment gateways.
• WhatsApp and phone data is stored securely and only accessible to authorized staff.

We ensure all data is protected against unauthorized access, loss, or disclosure.

4. Sharing Your Information

We respect your privacy and never sell, rent, or trade your personal data. However, we may share it with:

• Delivery Partners – To ensure timely and accurate delivery of your orders
• Payment Processors – To complete your online transactions
• Legal Authorities – When legally required to comply with laws, regulations, or court orders
• Service Providers – Trusted vendors who assist us with website functionality, marketing, or technical services
• All third-party service providers are required to keep your information confidential and use it only for the purpose agreed upon.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, provide personalized content, and analyze site traffic.
Cookies help us:

1. Keep track of cart items
2. Remember your preferences
3. Understand customer behavior for better service

You can manage cookie preferences through your browser settings and disable them if desired. However, some features of the website may not function properly without cookies.

6. Your Rights and Choices

As a customer, you have the right to:

1. Access the personal information we hold about you
2. Correct inaccurate or outdated information
3. Delete your personal data (subject to order history or legal obligations)
4. Opt-Out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy — typically for the duration of your customer relationship or longer if required by law (e.g., tax, accounting, or legal reporting obligations).

8. Privacy for Minors

Pro Camera does not knowingly collect or store information from individuals under the age of 18 without parental or guardian consent. If we learn that we have collected personal data from a minor without permission, we will promptly delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. We encourage you to review this page regularly. The “Effective Date” at the top will indicate the latest revision.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, feel free to contact us:
📍 Pro Camera
Shop #01, Ground Floor, Naeem Center, Chamberlane Road, Lahore
📱 Mobile & WhatsApp: 0300-4744747
☎️ Landline: 042-37249217
📧 Email: info@procamera.pk (optional – include if available)
Instagram: @Procamera.pk
Facebook: Procamera.pk

Your trust is important to us. Pro Camera is committed to protecting your privacy every step of the way.